Privacy policy

Last updated: April 25, 2026

Stjernehjem ("we", "our", "us") operates this website and online store to offer a curated shopping experience inspired by Nordic calm and Mediterranean warmth. This Privacy Policy explains how we collect, use, and protect your personal information when you visit, shop, or communicate with us through stjernehjem.com.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you, including:

Contact details: name, address, phone number, email
Payment information: card details, billing and shipping information
Account information: username, password, preferences
Order and transaction data: items viewed, added to cart, purchased, returned, or exchanged
Device and usage data: IP address, browser type, and interaction with our site
Communications: messages or inquiries you send to us

2. How We Collect Information

We collect information:

Directly from you when you create an account, place an order, or contact us
Automatically through cookies and analytics tools when you browse our site
From trusted service providers (e.g., Shopify, payment processors, shipping partners)

3. How We Use Your Information

We use your personal information to:

Process orders, payments, and deliveries
Provide customer support and manage your account
Personalize your shopping experience
Send updates, offers, and newsletters (only if you opt in)
Detect and prevent fraud or misuse
Comply with legal obligations

4. Sharing Your Information

We share data only when necessary to operate our store:

With our secure e‑commerce and hosting provider that processes data on our behalf
With payment and shipping partners to complete your orders
With marketing and analytics providers to improve our services

We never sell your personal information.

5. Cookies and Analytics

We use cookies to improve site functionality and personalize your experience. You can manage cookie preferences through your browser or our cookie banner.

6. Data Retention and Security

We retain personal information only as long as necessary to fulfill orders, comply with legal requirements, or maintain your account. We use secure encryption and access controls, but no system is completely impenetrable. Avoid sending sensitive data via unsecure channels.

7. Your Rights (GDPR & EEA)

If you reside in the EU, UK, or EEA, you have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request data portability
Object to certain processing activities

You can exercise these rights by contacting us at info@stjernehjem.com

8. International Transfers

Your data may be processed outside your country (including by Shopify's servers). When transferred, we rely on recognized safeguards such as Standard Contractual Clauses to ensure protection.

9. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect data from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on stjernehjem.com.