Shipping policy
Order Processing
Orders are processed and quality-checked at our local warehouse within 1–3 business days.
Delivery Times
Delivery time depends on product availability:
In stock locally: Typically 1–5 business days from the time of order to your doorstep.
Sourced from European suppliers: Typically 8–21 business days from the time of order. This includes supplier shipping to our warehouse, internal quality inspection, and final delivery to you in Norway.
Because we source many of our unique products directly from specialized suppliers in Europe to ensure the highest quality, delivery times may vary.
Tracking
All orders include full tracking from the moment they are shipped from our warehouse to your address.
Lost or Delayed Packages
If your package is lost or delayed, please contact support@stjernehjem.com. We will open an investigation with the courier and reship or issue a refund if the package is confirmed lost.
Incorrect Addresses
Please double-check your delivery address at checkout. Reshipping fees may apply for failed deliveries due to incorrect or incomplete addresses provided by the customer.