Terms of service

1. Overview

This website is operated by Stjernehjem, a brand owned by Casanord Group AS. Throughout the site, the terms "we", "us", and "our" refer to Stjernehjem / Casanord Group AS.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service.

If you do not agree to these terms, you may not access the website or use any services.

2. Online Store Terms

You must be at least 18 years old or have permission from a legal guardian to use this site.

You may not use our products for any illegal or unauthorized purpose.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks.

Payment information is always encrypted during transfer.

4. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Product descriptions, pricing, and availability may change without notice.

5. Products & Services

Some products or services may be available exclusively online. We reserve the right to limit quantities or discontinue products at any time.

Colors and product details may vary slightly due to supplier variations or screen displays.

6. Fulfillment & Delivery

Stjernehjem ships all orders from Sandefjord, Norway. Delivery within Norway typically takes 6–18 business days from the time of order, including dispatch from our warehouse. All orders are shipped as a single package unless otherwise noted.

7. Pricing & Taxes

Prices are listed in NOK (or your local currency if available).

Casanord Group AS is not VAT‑registered. International customers may be subject to customs duties, VAT, or import fees depending on local regulations.

8. Order Processing & Shipping

Processing time: 1–3 business days. Shipping time varies by supplier and destination.

We are not liable for delays caused by customs, carriers, or unforeseen circumstances.

Full details are available in our Shipping Policy.

9. Returns, Refunds & Right of Withdrawal

Customers in the EU and Norway have a 14‑day right of withdrawal. Return conditions, procedures, and exceptions are described in our Refund & Return Policy.

  • Returns must be sent to our designated return address

  • Some items may not require physical return (e.g., damaged items with photo proof)

  • Return shipping costs may apply depending on the reason for return

10. Accuracy of Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information.

We reserve the right to refuse or cancel orders if fraud or unauthorized activity is suspected.

11. Third‑Party Tools & Services

We may provide access to third‑party tools over which we have no control.

You acknowledge that we provide access "as is" and "as available" without warranties.

12. Third‑Party Links

Certain content, products, and services may include materials from third parties. We are not responsible for third‑party websites or their content.

13. User Comments & Submissions

If you submit comments, reviews, or other content, you grant us the right to use, edit, copy, publish, and distribute such content.

You agree that your submissions will not violate any rights of third parties.

14. Personal Information

Your submission of personal information is governed by our Privacy Policy.

15. Errors, Inaccuracies & Omissions

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

16. Prohibited Uses

You are prohibited from using the site or its content for:

  • Illegal activities

  • Harassment or discrimination

  • Uploading viruses or malicious code

  • Collecting personal data without consent

  • Interfering with security features

17. Disclaimer of Warranties

We do not guarantee that the service will be uninterrupted, timely, secure, or error‑free.

Products are provided "as is" and "as available".

18. Limitation of Liability

Stjernehjem / Casanord Group AS shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or revenue

  • Delays caused by suppliers or carriers

  • Customs or import issues

Our maximum liability is limited to the amount paid for the product.

19. Indemnification

You agree to indemnify and hold harmless Stjernehjem / Casanord Group AS from any claim arising from your breach of these Terms.

20. Severability

If any provision is deemed unlawful or unenforceable, the remaining provisions remain valid.

21. Termination

These Terms remain in effect unless terminated by either party. We may terminate access to the Service at any time for violations.

22. Entire Agreement

These Terms constitute the entire agreement between you and Stjernehjem regarding the use of the website.

23. Governing Law

These Terms are governed by the laws of Norway.

24. Contact Information

Questions about the Terms of Service should be sent to: Stjernehjem, Buergrenda 21, 3234 Sandefjord, Norway — Email: info@stjernehjem.com