Refund policy
We want you to feel confident shopping with us. If something isn’t right, we’re here to help.
Right of Withdrawal (EU & Norway)
Customers in the EU and Norway have a 14‑day right to withdraw from their purchase. You may cancel your order within 14 days after receiving the item, without giving a reason.
To start a return, contact us at [support@stjernehjem.com] with your order number.
Return Conditions
To be eligible for a return:
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Item must be unused and in original condition
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Packaging must be intact
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Return must be initiated within 14 days of delivery
Return Shipping
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Customer pays return shipping for change‑of‑mind returns
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We cover return shipping for defective, damaged, or incorrect items
Where to Send Returns
Return Address: Stjernehjem, Buergrenda 21, 3234 Sandefjord, NORGE
Refunds
Once your return is received and inspected, we will issue a refund to your original payment method within 14 days. If no physical return is required (e.g., damaged item), the refund will be processed once approved.
Non‑Returnable Items
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Personalized or custom items
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Opened hygiene products
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Digital items
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Items returned without packaging
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours with photos. We will replace or refund the item at no cost to you.
Exchanges
To exchange an item, please return the original product first. Once processed, you may place a new order.